Privacy Policy

Company Name: Hello Raw
Website: helloraw.co.uk
Email Account: Bark@helloraw.co.uk
Contact Number: 0330 056 0913
Company Address: Kilpeck Court, Kilpeck, Herefordshire, HR2 9DN
Company Number: 15958641
Policy Issued On: Friday, 1st of November 2024

---

Introduction

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities if you have a complaint.

We collect, use, and are responsible for certain personal information about you. When we do so, we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom), and we are responsible as the ‘controller’ of that personal information for the purposes of those laws.

Key Terms

• WE, US, OUR: Hello Raw
• Our Data Protection Officer: Jamie Hughes (Bark@helloraw.co.uk)
• Personal Information: Any information relating to an identified or identifiable individual.
• Special Category Personal Information: Personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, or trade union membership; genetic and biometric data; data concerning health, sex life, or sexual orientation.

Personal Information We Collect About You

We may collect and use the following personal information about you:

• Your name and contact information, including email address and telephone number.
• Your billing information, transaction, and payment card information.
• Your contact history, purchase history, and saved items.
• Information from accounts you link to us (e.g., Facebook, Instagram, Twitter).
• Information about how you use our website, IT, communication, and other systems.
• Your responses to surveys, competitions, and promotions.

This personal information is required to provide products to you. If you do not provide the personal information we ask for, it may delay or prevent us from providing products to you.

How Your Personal Information is Collected

We collect most of this personal information directly from you—in person, by telephone, text, email, and via our website. However, we may also collect information:

• From a third party with your consent (e.g., Facebook, Twitter, or Instagram).
• From cookies on our website (for more information on our use of cookies, please see our cookies policy).
• Via our IT systems, such as automated monitoring of our websites and technical systems.

How and Why We Use Your Personal Information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, such as:

• To comply with our legal and regulatory obligations.
• For the performance of our contract with you or to take steps at your request before entering into a contract.
• For our legitimate interests or those of a third party.
• Where you have given consent.

Promotional Communications

We may use your personal information to send you updates (by email, text message, telephone, or post) about our products, including exclusive offers, promotions, or new products.

You have the right to opt-out of receiving promotional communications at any time by:

• Contacting us at Bark@helloraw.co.uk
• Using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts.

Who We Share Your Personal Information With

We routinely share personal information with:

• Third parties that help us deliver our products (e.g., payment service providers, delivery companies).
• Third parties that assist us in running our business (e.g., marketing agencies).
• Third parties approved by you (e.g., social media accounts you link).

Your Rights

You have the following rights, which you can exercise free of charge:

• Access: The right to be provided with a copy of your personal information.
• Rectification: The right to require us to correct any mistakes in your personal information.
• Deletion: The right to require us to delete your personal information in certain situations.
• Restriction of Processing: The right to require us to restrict processing of your personal information in specific circumstances.
• Data Portability: The right to receive your personal information in a structured, commonly used format.
• Objection: The right to object to your personal information being processed for direct marketing.

Keeping Your Personal Information Secure

We have appropriate security measures to prevent personal information from being accidentally lost or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it.

How to Complain

If you have concerns about our use of your information, please contact our Data Protection Officer. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via ico.org.uk/concerns or by calling 0303 123 1113.

Changes to This Privacy Policy

This privacy notice was published on 1st November 2024. We may change this privacy notice from time to time and will inform you via our website or other means of contact.

How to Contact Us

If you have any questions about this privacy policy or the information we hold about you, please contact us:

Hello Raw
Kilpeck Court,
Kilpeck, Herefordshire,
HR2 9DN, United Kingdom
Email: Bark@helloraw.co.uk
Phone: 0330 056 0913